Question 1

How is Adept BPO different from a typical BPO vendor?

Accepted Answer

We combine outsourcing (people and process) with technology delivery (IT, web development, automation) under one accountable team, rather than requiring you to manage separate vendors for each.

Question 2

How is pricing structured?

Accepted Answer

Pricing depends on the service, volume, and coverage hours required — it's scoped individually during a strategy call rather than published as a fixed rate card.

Question 3

How quickly can an engagement start?

Accepted Answer

After a strategy call and scoping, most engagements move to a pilot phase within a few weeks — timing depends on the complexity of the process being handed over.

Question 4

Where is your team based?

Accepted Answer

Our delivery center is based in India, with coverage structured around USA and Australia business hours rather than India's.

Question 5

Can we start small and scale up?

Accepted Answer

Yes — most engagements start with a defined pilot scope (a single channel, shift, or process) before expanding, so quality is proven before volume increases.

Frequently Asked Questions

Common Questions

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