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Company Profile
The full profile, on this page — no email required. A downloadable PDF is available once published.
Trade Registration
Darjeeling, West Bengal, India
2025
Founder-led from day one
India-Based
Operations, not a virtual address
USA · AU · UK · IN
Built for cross-timezone delivery
Our Story
Built to be a single accountable vendor, not another freelancer collective
Adept BPO was founded in 2025 as a registered proprietorship in Darjeeling, West Bengal, with a specific problem in mind: businesses in the USA and Australia were choosing between expensive local hires and a patchwork of freelancers and disconnected vendors for outsourcing and technology work.
We built Adept BPO as the alternative — one accountable team covering both outsourcing (customer support, call centre, lead generation, back office) and technology (IT services, web development, automation), delivered from an India-based operations center and scoped around the client's outcome, not our org chart.
As an early-stage company, we don't have a decade of case studies to lean on. What we do have is a transparent process, a founder-led accountability structure, and a registered business behind every engagement.
Mission
To give growing businesses in the USA, Australia, UK and India access to enterprise-grade outsourcing and technology delivery, without enterprise overhead or vendor sprawl.
Vision
To become the accountable, technology-enabled outsourcing partner that mid-market and growing businesses default to before they consider building an equivalent function in-house.
Capabilities
What we deliver
Customer Support
Multi-channel support that protects your customer relationships.
Call Centre
Inbound and outbound calling capacity without the call-floor overhead.
Appointment Setting
Qualified meetings on your sales team's calendar, not just dials made.
Lead Generation
Pipeline built without building an in-house SDR team.
Back Office
Repetitive process capacity, done accurately and on schedule.
IT Services
IT support and infrastructure without hiring an internal team.
Web Development
Websites and web applications built by one accountable team.
Business Process Automation
Remove the repetitive steps between your systems.
Delivery Footprint
Where we operate
India — Delivery center — operations, back office, technology
USA — Primary market — timezone-aligned support coverage
Australia — Primary market — timezone-aligned support coverage
UK — Secondary market coverage
Ready to see what this looks like for your operation?
A conversation with our team costs you 30 minutes and tells you whether we're the right fit — no obligation either way.